The Technical Support Specialist is responsible for providing first and second-level IT support services, including troubleshooting and resolving issues related to systems, network, workstation, software, quality assurance, testing, and security services. The role involves handling support calls and emails, offering technical assistance for virtual and hybrid meetings, and ensuring proper incident reporting and documentation.
Required Education:
College diploma in Information Technology or an acceptable combination of education, training, and experience.
Required Experience:
- One (1) year of experience in the installation, configuration, upgrade, maintenance, and troubleshooting of Wintel workstations.
- Experience in troubleshooting and supporting software such as Windows 11, Microsoft 365, Microsoft Edge, Google Chrome, and Adobe products.
- Knowledge of Wintel workstation peripherals, interfaces, networking capabilities, and smart mobile devices.
- Knowledge of IT security practices, including the management of user credentials and multifactor authentication.
- Experience supporting Zoom, Microsoft Teams, MacOS, and iOS devices (preferred).
- Experience in supporting a teleworking workforce (preferred).
Skills:
- Knowledge of customer service techniques for technical support.
- Ability to work under high stress while providing quality IT support.
- Strong communication and teamwork skills.
- Ability to adapt to varying situations and manage actions effectively.
Salary Package:
$75,404 – $95,409
Deadline:
Sunday, March 16, 2025